1. Scope
2. Contractual partner
3. Offer and conclusion of contract
4. Right of withdrawal
5. Prices and shipping costs
6. Delivery
7. Payment

Further information
Order process
Contract text

Online platform (OS platform) for out-of-court dispute resolution

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, email). The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the cancellation form enclosed with the shipment or use it here , although this is not mandatory. In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period has expired. Please send this to us at the following address:

ACTO GmbH

E-mail: kontakt@acto-shop.de

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us to be repaid immediately and no later than fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will we charge you any fees for the return. We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. You must return or hand over the goods to us immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired. You bear the direct costs of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right of withdrawal does not apply to distance selling contracts

– for the delivery of goods that are manufactured according to customer specifications or
– are clearly tailored to personal needs or
– which are not suitable for return due to their nature.

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5. Prices and shipping costs

5.1 The prices stated on the product pages include statutory VAT and other price components.

5.2 Information about additional shipping costs can be found in the shipping conditions

6. Delivery

6.1 Delivery within Germany and the EU takes place with DHL.

6.2 Information about delivery times can be found on the respective product page.

7. Payment

Further information - ordering process

Once you have found the product you want, you can add it to your shopping cart without obligation by clicking on the button (Add to shopping cart). You can view the contents of the shopping cart at any time without obligation by clicking on the button (shopping cart). You can remove the products from the shopping cart at any time by clicking the (delete) button. If you want to buy the products in the shopping cart, click the button (checkout). Please then enter your details. The mandatory information is marked with a *. Registration is not required except for commercial customers with a business license. Your data is transmitted encrypted. After entering your data and selecting the payment method, you will be taken to the order page using the button (check entry), where you can check your entries again. By clicking on the button (Complete payment process) you complete the ordering process. The process can be canceled at any time by closing the browser window. On the individual pages you will find further information, for example about correction options.

Contract text

The contract text is stored on our internal systems. You can view the general terms and conditions on this page at any time. If you have created a customer account, you can view your customer data at any time under 'Customer Login'. The order details and the terms and conditions will be sent to you by email. After the order has been completed, the contract text is no longer accessible via the Internet for security reasons.

Online platform (OS platform) for out-of-court dispute resolution